Returns & Refunds — Office Shop Zone

Scope

This policy applies to new purchases from Office Shop Zone made after this policy is published. The terms provided at the time of purchase continue to apply to earlier orders.

Change of mind

We do not offer routine returns or exchanges for change of mind, including ordering the wrong item or deciding that you no longer want an item that matches its description. Please review the product details before ordering. This does not affect your rights if an item is damaged, defective, incorrect or materially different from its description, or any rights required by applicable law.

Problems with an order

If your item arrives damaged, is defective or incorrect, has missing parts, or materially differs from its description, email alexandersanders863535@hotmail.com with your order number and a description of the problem. Please contact us promptly, preferably within 7 days of delivery, so we can investigate quickly. This request is not a deadline that removes your legal rights. Where possible, include photos of the item, packaging and shipping label, and keep them while we review the issue. Contact us at the same address if your order has not arrived.

How we resolve confirmed problems

For a confirmed problem, we will arrange a suitable solution at no additional cost to you. This may be missing parts, a replacement with your agreement, or a refund. If a refund is agreed for an affected item, it covers the price you actually paid for that item and applicable tax. We may approve a refund without asking you to send the item back; this is decided for each case and is not automatic.

Before sending anything back

Please contact us and wait for our written instructions before returning an item. If we require a return for a confirmed problem, we will provide an authorized return address and a prepaid label or another agreed method at no cost to you. Do not send items to the sender address on the parcel or pay for postage before receiving our instructions.

Refund timing

We will process an approved refund to the original payment method within 10 business days of approval if no return is required, or within 10 business days after an authorized return is received. Your bank or payment provider may need additional time to post the funds. We do not deduct an additional restocking fee from a refund for a confirmed problem. Nothing in this policy limits your rights under applicable law.